John Lewis Car Insurance Review: Coverage and Customer Service
When you’re looking for car insurance you want a company that’s reliable and covers everything. John Lewis Car Insurance have a comprehensive car policies, that include personal injury cover, a courtesy car and up to 180 days European and breakdown cover. With a 4.1/5 Trustpilot rating they must be doing something right.
You might like the ease of the application process and quick approval for their credit card. The praise for their good communication and phone app is a bonus.
If you’re looking at other car replacement options John Lewis Car Insurance is often the best and cost, deal when compared to Co-op who also have high satisfaction scores so John Lewis is a player in the car insurance market.
Company Info
John Lewis is a well known brand in the UK and for quality and service. The company was founded in 1864 and has grown to include a range of other providers of services including car insurance.
John Lewis operates through its parent company John Lewis Partnership which also owns Waitrose.
John Lewis Car Insurance offer products that aim to be very cost effective and very comprehensive cover. Policies often include No Claims Discount, courtesy cars and various security features and add-ons.
John Lewis also partners with highly rated insurers to offer competitive car insurance prices.
Key Facts:
Founded: 1864
Parent Company: John Lewis Partnership
Other Services: Retail, Financial Services
Special Features: No Claims Discount, Courtesy Cars
John Lewis car insurance is available to all drivers. They have options for you whether you’re a new driver or have years of experience driving abroad..
For more reviews and customer experiences visit Smart Money People.
Claims Process
You may want to know how the claims process works before you choose John Lewis car insurance. Here’s a breakdown:
Report the Incident
First contact John Lewis to report any accident, theft or any other people’s property or damage. You can do this by calling their claims number or through their website. Give them all the details such as date, time and location of the incident.
Assess the Damage
John Lewis will do fire damage and then assess the damage. An adjuster may visit your vehicle to determine the extent of the damage. This will help decide the repair costs or if the car is a total loss.
Repair or Replace
If the car is repairable they will arrange for the repairs at an approved garage. You may get a courtesy car while your vehicle is being fixed. If the car is not repairable they will process the like for like replacement, or payout for your car’s value.
Documentation and Proof
You may need to provide documents such as police reports wedding insurance,, photos and repair estimates. Keep all receipts and documentation related to legal costs and the incident for future reference.
Processing Time
John Lewis aim to process claims as quickly as possible to cause minimal disruption. Always check your policy for time frames and any conditions that apply.
Excess and Premium Impact
You may need to up premiums or pay an excess when you make a claim. Your car insurance premium with other insurers may also increase after a claim.
For more information and to start your claim visit John Lewis make a claim.
Financial Strength
John Lewis Finance has a history of very poor service and reliability in many financial products. When it comes to car insurance it’s no different.
You can trust a company with decades of customer service experience to look after your car insurance. Customers rate them highly for quick responses, friendly service, competitive pricing and easy communication.
John Lewis car insurance has a 4.1/5 Trustpilot rating based on over 11,400 reviews. This high score means customers trust and reliability.
Customer Feedback
Positive: Many policyholders have had positive experiences with the credit card services, quick and efficient.
Negative: Some users have had negative experiences, delays and indifference when making a claim.
Claims Process
A smooth claims process is key and John Lewis delivers on that. While some customers have had issues, overall the feedback suggests their claims process is working.
Financial Backing
Their financial strength is backed by their long history and well known trusted brand name. This means they have the legal protection and resources to cover claims and provide reliable customer service team too.
Renewal and Cancellation Policy
When you’re dealing with the renewal quote your John Lewis car and home insurance policy you need to know the details about renewal and cancellation.
Renewal
John Lewis Finance will renew your car insurance policy automatically. You’ll get a renewal notice in advance, with any changes to your premium or other cars and policy terms. Check your renewal notice to make sure you agree with the new terms and costs.
Cancellation
You can:
0330 024 0612.
[contact@johnlewisfinance.com](mailto:[email protected]).
John Lewis Finance, PO Box 887, Halifax, HX1 9UE.
Refunds and Fees
If you cancel your policy John Lewis Finance will charge a fee. This fee is usually £50 outside the 14 day cooling off period. If you cancel after 4 months for example you may get a refund for the remaining 8 months.
Double Insurance
If you don’t cancel your existing policy and take out a new one your new car replacement you may be insured twice. This could cause problems and money if an accident and you need to make a claim as highlighted on MoneySavingExpert’s forum.
Understanding these points ensures you are better prepared when handling your car insurance policy with John Lewis Finance.
Final Words
John Lewis Car Insurance offers comprehensive coverage, including personal injury, courtesy cars, and extensive European and breakdown cover, making it a reliable choice for UK drivers. With a strong 4.1/5 Trustpilot rating, the insurance company also is praised for its ease of application, good communication, and efficient claims process. Backed by the reputable John Lewis Partnership, it combines financial strength with excellent customer service. Whether you’re a new driver or experienced, John Lewis provides competitive and inclusive car insurance policies. For a dependable option with a solid track record, John Lewis Car Insurance is worth considering.