Boom Car Insurance Review: Full Coverage and Cheap Prices
Choosing the right car insurance is hard, but Boom Car Insurance has cheap prices and good service. With options to suit your insurance needs it’s easy to use and cheap.
Many people like the app and the process is simple, some have had issues with customer service but overall the good reviews win.
Check out the reviews online to see if Boom Car Insurance is for you.
Boom Car Insurance
Boom Car Insurance offer digital, no admin fee policies. They want to make car insurance simple and stress free.
They say bonus 24/7 claims support and they accept 99% of non-fraudulent claims.
Both their “Premium” and “Plus” policies will cover lost keys up to £1,500 previous year. If you lose your keys often this could be useful.
Customer service is mixed. Some like the ability to access policies through the Boom app, others have had issues with getting quick responses especially when changing their policies.
Many customers like the prices. Despite being cheap some users have had issues with refunds, they say a big chunk was taken even if insurance was used to cover the limit for just a short period.
Features
Digital policies
No admin fees
24/7 claims support
99% claim acceptance rate for non-fraudulent claims
£1,500 cover for lost keys (with specific policies)
Some have found changing address to be slow.
Others like the chat support in the app.
If you want a cheap car insurance policy with modern digital service Boom might be for you.
For more details and contact info check out the full Boom Car Insurance Review.
Options
Boom Car Insurance has several options to suit different car owners needs and budgets. Third-Party Cover, Comprehensive Policies and several Add-On Features.
Third-Party Cover
Third-Party Cover is the cheapest level of cover. It covers you if you damage someone else’s vehicle or property. It doesn’t cover damage to your own car. This is for those who want a cheap option that meets the legal requirements for driving.
Comprehensive Policies
Comprehensive Policies cover more. All the benefits of Third-Party Cover but also covers your own vehicle. It includes theft, vandalism and fire. This is for those who want peace of mind and more cover for their asset.
Add-Ons
Boom Car Insurance also has Add-Ons you can add to your policy. These include roadside assistance, breakdown cover and windscreen protection. These extra’s can enhance your policy and give you more support and security tailored to your needs.
For example Boom Insurance has a competitive policy but sometimes tricky customer service. Being able to customise your cover with Add-Ons can make a big difference to your overall experience.
Price Comparison
Price is key. When you review Boom Car Insurance you’ll see what affects policy prices and where you can save.
Policy Cost Factors
Several things affect the cost of Boom car insurance. Your driving history is big. A clean record means lower premiums. Vehicle type is also a factor; luxury and high-performance cars cost more to insure.
Location is another. Urban areas have higher rates due to more traffic and theft. Age and experience also matters. Younger, less experienced drivers pay more.
Finally coverage options affect the price. Comprehensive policies are more expensive but cover more. Boom’s policies are often praised for being simple and digital so you know exactly what you’re paying for.
Discounts
Boom Car Insurance has several ways to save you money. No-claims discounts for drivers with a clean record. This can save you a lot over time.
Multi-policy discounts if you bundle car insurance with other types of cover. Boom doesn’t charge admin fees which can save you even more.
Promotional deals are sometimes available courtesy car part. Keep an eye out for special offers especially if you’re switching from another insurer. You might also find deals for installing safety devices in your car which can save you money.
Using these can make Boom’s already competitive prices even cheaper.
Customer Experience
Boom Car Insurance has a mixed customer experience, some love the insurer and others have areas for improvement. Key points are the multiple support channels and customer satisfaction rates.
Support Channels
Boom has multiple support channels for its customers. Phone, email and online chat.
Phone is for direct and personal assistance. Customers have found this useful but some have reported long wait times.
Email support is slower with automated responses saying up to 5 days wait time. This has been a pain for customers who need immediate answers.
Online chat is supposed to be quick help but can also be slow.
Customer Satisfaction
Customer satisfaction with Boom’s service is mixed. Some users love the insurer for the competitive prices and ease of use. One reviewer said “nothing short of exceptional” and recommended Boom for being user friendly.
On the other hand some customers have had bad experiences. Issues include missing policy documents and slow refunds. One unhappy customer said money was held when cancelling a policy within 48 hours.
These comments show that refunds and response times need to be improved. The company is working on it and acknowledges the issues raised by customers.
Policy Management
Policy management is key to your car insurance. Focus on the online portal and how renewal and cancellation works.
Online Portal
The online portal is where you manage your car insurance policy. You can view policy details, make changes and access important documents. Ease of use is key especially when updating personal info or changing cover. Users have mixed experiences; some find it easy while others have had issues like slow response times. For example changing your address on your policy can take longer than expected according to a review.
Navigating the portal efficiently can save you time and reduce the hassle of calling customer service. When you need immediate answers and the website or online system is slow it can be frustrating. Having quick access to chat or FAQs within the portal can make a big difference.
Renewal and Cancellation
Renewing or cancelling with Boom can be hit or miss. Annual renewal notices are sent well in advance so you have time to shop around. If you choose to renew it can be smooth sailing if you do it through their online portal. If you want to cancel it can be more tricky. Some users have had issues with communication during cancellation. For example one user said long wait times and extra charges which showed up in this review.
Read the fine print to know the penalties and fees for early cancellation. This will prepare you for any hurdles and make the transition smoother if you decide to switch to another provider.
Company Reputation
Boom car insurance has been praised for its ease of use and competitive prices. Customers love its no fuss approach which saves you time and effort when getting quotes.
Customer service feedback is mixed. Some find it helpful and easy to access through the Boom apps while others have had delays. For example getting responses to emails can be slow which can be frustrating if you need immediate help.
Claims is another strong point. Boom has 24/7 support and according to reports they accept 99% of non-fraudulent claims. This level of support is important when you need help urgently.
Users have mentioned Boom’s digital platform as a big plus. The platform is easy to use and has features like interactive chat support so you can manage your policy online without needing to talk to a human as often.
A few reviews mention specific needs. Policies for unique vehicles like imports may require additional documentation and some customers have had to wait 5 days to get that documentation which can be a pain if you’re in a rush.
In summary Boom is convenient and efficient for everyday needs but in certain situations and circumstances may require more time. Customer experiences are mixed but overall Boom has robust digital solutions and good claims support.
User Reviews and Testimonials
Users have mixed reviews for Boom car insurance. Some customers love Boom insurance for its competitive prices and no fuss service. They found getting a quote easy and painless. For example one reviewer said they got a quote that was much cheaper than other companies and loved the no black box policy.
“Awesome insurance, I was struggling to find decent insurance anywhere as I had an accident that wasn’t my fault and had points. Admiral, Churchill and many others quoted me £7,747 which is crazy. Boom quoted me £2,003 with no black box! It was quick and easy.” Read more
Some customers have had negative experiences especially with customer service. Some users had to wait for their policy documents and found the customer support team unresponsive. One user mentioned an issue with the credit agreement setup and poor handling by the complaints team.
“Credit agreement set up, no policy arrives. Speak to Boom who say ‘meh’. Speak very nicely to Boom complaints and point out the issues. Boom say you’ll get your money back in a week or so, sorry. Point out that’s too long. Boom customer complaints hang up the phone on me.” Read more
Another user mentioned it’s hard to get customer service for specific issues like getting written confirmation for an import policy. They found the automated response times impractical and couldn’t get a quick fix through the chat service.
“Competitive policy but no customer service to back it up. Definitely competitive policy but good grief, hard to get hold of customer service: the policy was for an import so I needed written confirmation so I emailed. The automated response said wait up to 5 days (not an option) or click on chat.” Read more