Elephant Car Insurance Reviews: Real Feedback and Customer Insights
Choosing the right car insurance is a minefield, with so many to choose from. Elephant Car Insurance stands out with its mix of services and reviews. But what do real customers think?
Many reviews mention poor service and high prices. Customers complain about claim delays and cancellation policies. But some like their policy and support.
If you’re considering this insurer’s hire car name, you need to know the pros and cons. Read reviews and ratings to make an informed decision. Dive in to see if Elephant Car Insurance is for you.
Company Info
Elephant Car Insurance is known for its service and price. It’s a well established company in the UK insurance market.
History and Expansion
Elephant Car Insurance was set up to offer cheap and simple car insurance. The company has grown and now covers thousands of policyholders in the UK.
From day one Elephant have focused on customer satisfaction. They’ve continued to improve their services while keeping prices competitive. This has built them a loyal customer base.
Their growth is evident in the customer reviews and market share. They prioritise efficiency and support so many drivers choose them.
Market Position
Elephant Car Insurance is established in the UK market. They’re known for their price and service. Elephant insurance regularly appears in top car insurance comparisons and is often praised for being cheap and easy to use.
They have customer reviews to back this up. Many users mention the company is responsive and helpful. Despite some issues with the claims process, overall it’s positive.
By putting customer first and keeping prices competitive Elephant have established themselves in the car insurance market.
Cover Options
Elephant Car Insurance offers multiple cover types and extra features to add to your cover. So you have choice and flexibility to suit you.
Cover Types
Elephant Car Insurance offers comprehensive car insurance with multiple cover types. Comprehensive cover includes damage to your vehicle or car, theft and fire. It also includes third-party liability which covers you if you’re involved in an accident and damage other cars or property.
Third-party is the minimum cover. It only covers damage to other people’s cars and property. It doesn’t cover damage to personal injury cover your own car or personal injury or your own car.
Third-party, fire and theft extends third-party cover to include damage to your car caused by fire or theft by other party. This is a mid-level option that gives your insured and you more peace of mind.
Extras
Elephant Car Insurance offers a range of extras to add to your policy. No-claims discount protection so you don’t lose your discount if you make a claim. This can save you money long term.
Legal expenses cover to protect you against the cost of legal action if you’re involved in an accident. Breakdown cover includes roadside assistance and recovery if your car breaks down.
Courtesy car cover means you have a replacement car while yours is being repaired. Windscreen repair cover means repairs to your car’s windscreen which can save you hundreds.
These features add security and convenience to multi car insurance so Elephant Car Insurance is a flexible option for drivers.
Price and Value
Elephant Car Insurance offers price and discounts to save you money. Whether you’re comparing or looking for special offers our Elephant car insurance review has options to suit you.
Price Comparison
Elephant Car Insurance aims to be competitive in the market. As part of the Admiral Group, the largest car insurance company in the UK, Elephant can use its scale to offer better prices. Many customers find their prices good value especially when they get a quote early.
Comparing Elephant’s prices to others is a good idea. According to reviews some customers have saved by switching to Elephant, others like the balance of price and cover. Make sure to check and compare quotes from other providers to make sure you get the best deal for you.
Discounts and Offers
Elephant has several discounts to reduce your premium. One of them is to save up to 50% by getting a quote early. They also have discounts for safe driving, multi-car policies and loyalty.
For example last year some customers got over £50 off their renewal price. There are also discounts for various safety features in your car. Check the Elephant website or contact their support team to find out what’s available and how you can get them. Using these discounts can save you money overall.
Customer Service
When it comes to customer service Elephant Car Insurance has a good reputation. Many reviews mention quick response times on the phone.
Pros:
Nice and helpful customer service agents.
Easy to get in touch with the support team.
Resolves issues like fake claims and premium refunds quickly.
One customer had an issue with a fake claim. Elephant sorted it out and refunded £90 as the premium was increased. Shows they act fast on customer issues.
Another important one is how easy it is to manage your policy. Many users have said it’s easy to get through to the call support team and make changes or queries to their policy.
Helpful:
Customers have said Elephant often give discounts like £50 off policy renewals.
Quick and easy service has been mentioned by several users so it’s a painless experience for many.
Drawbacks:
Some long term customers have seen big increases in premiums over the years.
Price hikes for loyal customers.
Despite the price increases for some, the overall consensus is that Elephant’s customer service is good. They handle claims quickly and offer a lot of support. Check out their Trustpilot reviews for more.
Claims Process
Elephant Car Insurance has a structured claims process to make it easy for policyholders to report and resolve claims. It’s known for its simple process and quick customer service.
Make a Claim
To make a claim with Elephant Car Insurance you can log your claim online. This is a user friendly process where you can fill in the details and date of the incident.
Once you’ve logged in online you’ll get a call back from a representative. They’ll go through your claim details and give you further instructions. Make sure you have all the required documents ready such as photos of the incident, police reports and contact details of other parties involved.
If you prefer you can also call their customer service team to make a claim. They’re known for being nice and helpful so the phone support is a good option too. The aim is to get you paid and your claim registered as soon as possible.
Claim Resolution Time
Elephant Car Insurance aims to resolve claims quickly. Once you’ve made a claim the next step is for their claims team to assess. They’ll review your account and all the documentation you’ve provided and let you know of any additional requirements.
Policyholders have said the process is smooth for getting repairs authorised and completed. Communication is maintained throughout the repair process and updates are given at each stage. Many users have praised them for quick responses and prompt payment of settlements which takes the stress out of car accidents.
There have been some price increases after claims which is something to consider when weighing up the overall service. But the claims process and resolution is a strong point.
Be prepared and know what to expect and you can navigate the claims process with ease and less stress.
Policy Management
You can manage your Elephant car insurance policy through their online portal and mobile app. Both allow you to do various tasks quickly whether you need to update your personal details or view your previous year of policy.
Online Portal Features
The Elephant online portal has many features to help you manage your policy. You can view your policy documents, make changes to your cover, update your billing details. The portal is user friendly so you can quickly move between sections.
Tasks such as renewing your policy or adding extra cover can be done in a few clicks. You also get real time updates so all changes are live. This is great if you need to make urgent changes to your policy. The portal also shows you your claims history and current cover so it’s a useful tool for policy management.
Mobile App Features
The Elephant mobile app mirrors the online portal with similar features on the go. The app lets you access digital ID cards, make a claim and even pay your premium directly from your phone. Policy updates and reminders will keep you on top of your insurance payments.
One of the best features of the app is the ability to contact customer service quickly. This is especially useful in emergencies or when you need help instantly. The app is easy to use even for those who are not tech savvy. By giving you a simple and convenient way to manage your insurance the app gives you control of your policy anywhere, anytime.
Customer Reviews and Feedback
Customers have a lot to say about Elephant car insurance. Here’s what they have to say:
A customer had a claim made against them and got a refund because their premium fee was increased here.
A customer called and said Elephant was cheaper and easier to quote than their previous insurer. They saved half of what they were paying here.
Pros
Quick responses and helpful customer service
Cheaper for new customers
Easy to quote
Cons
Some long term customers had big price increases here.
A Houston based customer had their rates increase every three years for 6 months with no accidents here.
These reviews give you a overall view of Elephant from a range of customers, the good and the not so good.
Pros and Cons
Pros
Good Customer Service: Many customers rate Elephant’s customer service as good. You can expect quick responses and help when dealing with issues like fake claims. This is reflected in the Trustpilot reviews.
Discounts and Savings: Elephant is cheaper. Some customers have saved half of what they were paying before. You may also get a discount on your renewal premium making it a cost effective option.
Coverage Options: Elephant has various cover options, including loan/lease cover. If your car is written off you can get up to 25% of your car’s depreciated value. This can be useful if you owe more on your loan than your car is worth. More info on Forbes.
Cons
Limited Availability: Elephant Auto Insurance is only available in 8 states in the US. If you move to a state where Elephant is not available you’ll need to find a new provider. This limits its reach.
More Complaints: Compared to similar sized companies Elephant has more complaints. Some customers have complained about the service and claims handling. You may want to read the individual reviews on NerdWallet.
Fewer Digital Features: Some companies offer more digital features, Elephant’s online experience may not be as comprehensive. This could be a drawback if you want to manage your insurance entirely online.
Conclusion
Elephant car insurance has some good points that make it a popular choice for drivers. Their customer service is praised in reviews for being friendly and helpful especially when dealing with issues like fake claims and refunding increased premium costs. They also offer discounts of over £50 on renewal prices which can be a big saving.
But the reviews on Trustpilot and Reviews.io tell a different story. On the site Trustpilot they have a 1.7 out of 5 stars rating, “Bad” based on over 800 reviews. On Reviews.io they have 3.0 out of 5 stars with 52% of customers recommending.
Rating Trustpilot 1.7/5 (“Bad”) Over 800 reviews Reviews.io 3.0/5 About 52% would recommend
Many users have said the service and claims process is good. Ratings reflect how claims are handled quickly and efficiently. But some customers have complained about big price increases over time, the premiums become less competitive after a few years.
Elephant is part of the Admiral Group, the biggest car insurance company in the UK. Being part of this group can give you extra confidence in their stability and commitment to customer satisfaction. Their app also gets high marks with a 4.7/5 rating, they are working to improve the user experience.
In evaluating Elephant car insurance, consider both the positive customer service experiences and the potential for rising costs when renewing your policy.